Appointments:
Please note that any missed appointment without a 24-hour notice will be counted as a missed session. If you'd like to change the date and time of your appointment or cancel it altogether, please log in to our patient portal, click on the 'Appointments' tab, and ensure that any modifications are made at least 24 hours prior to your scheduled appointment to avoid any late change fees.
We kindly request that you complete all necessary paperwork in your patient portal at least 48 hours prior to your initial appointment. This timeline allows your dietitian to prepare effectively for your session.
If you require information or notes from your previous appointments, please don't hesitate to contact us at support@velocityhealth.com, and we will gladly assist you in obtaining these documents.
To retrieve details about your upcoming appointment, please log into our patient portal by clicking here and navigate to the "Appointments" tab.
We provide complimentary cancellation and rescheduling options for all appointments scheduled with our dietitians. However, please note that there is a $75 late appointment change fee if you cancel or reschedule your appointment within 24 hours of the scheduled time.
Contact Support:
Typically, we can provide quicker responses to inquiries through email at info@velocity-health.com. However, we acknowledge that there may be situations where a phone call is necessary. If you prefer to have access to our support by phone, a $100 monthly fee will be added to your package for phone calls lasting less than 10 minutes – weekends are not included.
You can contact us by sending an email to info@velocity-health.com, and we will respond to your inquiry within 24 hours, often much sooner.
We're excited about potential collaborations! If you have any interest in partnering with us, please don't hesitate to contact us at info@velocity-health.com, and we'll connect you with our partnerships team.
Care and Packages:
A Licensed Dietitian Nutritionist (LDN) is a healthcare expert with specialized knowledge in the field of food and nutrition. These professionals take a behavioral health-oriented approach to assist individuals in achieving their long-term health objectives. If you're wondering why you should consult a dietitian, it's because their expertise can significantly benefit your nutritional well-being. The LDN credential they hold is nationally recognized, further underscoring their qualifications and competence in providing nutritional guidance and support.
No, they are not the same. At Velocity Health, our providers are Licensed Dietitian Nutritionists (LDNs), which is a legally safeguarded title. LDNs are required to fulfill specific educational requirements, including obtaining a bachelor's or master's degree in nutrition, passing a national examination, and maintaining ongoing continuing education credits annually. This ensures that when you engage with Velocity Health Inc., you are consulting with a licensed healthcare professional who possesses specialized training in nutrition and dietary intervention.
If you're uncertain about which package is the best fit for your specific situation, please don't hesitate to reach out to us for guidance. You can initiate a chat with us or contact us via email at info@velocity-health.com, and we will respond to your inquiry within 48 hours.
To connect with your dietitian, all Velocity Health appointments are conducted through video calls on Practice Better. For the best experience, we suggest using a desktop computer or tablet that's connected to the internet to minimize any potential connection problems during your appointment. You can easily access your scheduled appointments either through the reminder texts/emails you receive or by logging into Practice better app on your smartphone.
